Shop Policies

Disclaimer~ Crystal healing and other types of energy work are not to be considered as a substitute for conventional medicine. Consult serious health issues with your doctor. If a crystal or stone is said to have specific healing properties (mentally or physically), this does not mean you will definitely experience or benefit from said properties. Any information you receive can be researched yourself and is based on personal belief or experiences. Each purchase from Flutterby Gems is made on the basis of your own freedom of choice.


Shipping~ please allow up to 7 days for an item to be shipped & an additional 3-5 days for delivery.


No returns or refunds~ if an item arrives damaged, please send me a photo within 24 hours of the item being delivered.


Not responsible for lost, stolen, or damaged packages~ the package is in USPS’s hands once tracking is provided. Please check with your local post office if an item is labeled as “delivered” but has not arrived.


If a package is returned due to an address input error, customer is required to pay additional shipping costs~ please double check all information. If it is my mistake, I will gladly re-ship the item!


Questions, comments, or concerns?

Email us at~ [email protected]